OUR APPROACH

Before the door opens, the journey has already begun.

For the passenger, the service begins at pickup. For I.B Line, it begins with the first message.

The schedule is reviewed, practical details are checked, the chauffeur receives precise instructions and the journey remains coordinated through to arrival, with one point of contact throughout.

For the passenger, the service begins at pickup. For I.B Line, it begins with the first message.

The schedule is reviewed, practical details are checked, the chauffeur receives precise instructions and the journey remains coordinated through to arrival, with one point of contact throughout.

Request a Journey

FROM REQUEST TO ARRIVAL

An I.B Line chauffeur welcoming a passenger beside a black Mercedes-Benz V-Class in Paris.

REQUEST REVIEWED

EVERY DETAIL ANTICIPATED

CHAUFFEUR IN POSITION

COORDINATED THROUGHOUT

BEFORE PICKUP

Understand the journey, not just the address.

Every request is considered in context: timings, route, passenger numbers, luggage, flight or train information and any particular requirements.

A child seat, a nameboard, several appointments or additional vehicles all change how the service should be prepared. These details are clarified before the chauffeur sets off, so the vehicle, timing and coordination are right from the start.

READY BEFORE ARRIVAL

Prepare what the passenger should never have to ask for.

Once the service is confirmed, the chauffeur receives one clear brief covering the route, passenger information, relevant contacts and any points requiring particular attention.

Before every pickup, the exterior and cabin are carefully checked so that the vehicle is immaculately clean and properly presented. Any requested equipment is prepared, and the chauffeur is in position 20 minutes before the scheduled pickup time.

Preparation should be felt in the calm of the welcome, never in the effort behind it.

An I.B Line chauffeur carrying out a final check inside a carefully prepared Mercedes-Benz V-Class before pickup.

An I.B Line chauffeur opening the door of a Mercedes-Benz V-Class for a passenger in Paris.

DURING THE JOURNEY

Present when needed. Discreet when not.

A polished, understated presentation, a calm welcome and natural assistance with doors and luggage set the tone.

On board, communication remains measured and the passenger’s privacy is respected. The chauffeur stays attentive to both the person and the circumstances—ready to assist, adapt or simply allow the journey to remain quiet.

THROUGH TO ARRIVAL

One point of contact, throughout.

Coordination does not stop once the vehicle departs. Flights are monitored, changes are passed on and the service adapts as the programme evolves.

For a roadshow or a day involving several appointments, relevant updates are communicated to the chauffeur as the journey progresses.

The client, assistant, hotel, agency or travel partner does not have to relay the same information between several people. For journeys involving several passengers, vehicles or an evolving schedule, I.B Line centralises the information, coordinates each stage and remains the single point of contact throughout.

The passenger experiences a seamless journey. We look after every detail that makes it possible.

I created I.B Line around the standard of service I would expect when arranging a chauffeur for a client, a guest or a member of my own family: clear information, a thoroughly prepared chauffeur and one point of contact who follows the journey from beginning to end.

That is the level of care I bring to every request.

Ibrahim Fofana

Founder, I.B Line

Tell us about your journey.

Share the schedule, passenger details and any particular requirements. Each request will be reviewed before the most suitable arrangement is confirmed.